Global Standardization of Hotel Application & PMS Data Configuration

Global Standardization of Hotel Application & PMS Data Configuration case study

Client:

A global hotel management company with a distinctive portfolio of luxury and upper upscale hotels headquartered in Canada.

Problem Statement:

Client Corporate teams had increased workload  as the need to maintain standards and data governance across all the properties meant that the critical master updates were routed through the Corporate team. Timely completion and tracking of configurational requests took higher bandwidth of the team and they were unable to focus on more strategic projects.

Benefits Achieved:

Increased efficiency in the Corporate IT Team, Reduced turnaround time, leading to improved customer satisfaction,  Better auditing of the tasks and Better utilization of the Corporate team for strategic projects

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