Experience Transformation

The rise of connected consumers, along with perpetually changing expectations and use of digital channels, is driving complex and ever-evolving journeys. Customers demand personalized and seamless experiences across each touchpoint. ITC infotech is helping enterprises across the globe to deliver connected experiences through a design-led and persona-centric approach. We build intelligent CX ecosystems that help our design experts to deliver the highest level of omnichannel customer engagement.

Differentiators

Pre-built accelerators enabling reduction in implementation timeline and cost

Persona-based design-thinking led delivery model ensuring higher relevance and resonance across journey touchpoints

Data-driven analytics interventions for continuous insight generation and value maximization

Services

Here’s how ITC Infotech can help you on your journey to transform the experience ecosystem

Customer Engagement Strategy

Defining a Customer Experience roadmap based on diverse Customer Journeys & preferred Channels of Engagement

Digital Experience Design

Mapping Customer Journeys, and UI/UX service offerings, with a human-centric design approach

Customer Intelligence Platform

Building a SVoC by integrating multiple data sources (DMP, CDP, & MDM) to derive contextual Customer Insights

Loyalty Platform Enablement

Cloud-based modern Loyalty Platform for Personalized Engagement and increased Brand Advocacy

Platform Sustenance & Modernization

Managing, Customizing, and Re-Platforming experience technology landscape

Conversation Assistants

Building Conversational and Intelligent Assistants using AI for Customer, Employee, and Partner engagement

Enterprise Mobility Management

Consulting and Implementing an end-to-end transformation roadmap for enterprise level Mobility initiatives

Augmented Reality & Virtual Reality

Deliver immersive experiences with innovative use cases for augmented sales and marketing, training, remote maintenance services and quality inspection, digital twins, etc.

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Improved Sales

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Better Customer Retention

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Increased ROI

Resources

Read exclusively curated insightful content by our Digital Evangelists

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