Delivering Automation for Procurement, Manufacturing, Supply Chain, Marketing, Finance and HR

Delivering Automation for Shared Services Model case study


The client is an Indian multinational conglomerate company with a diversified presence in FMCG, Agriculture, Paperboard and Packaging, Hotels, and IT with a presence in 90 countries.

Business Challenge:

The multinational conglomerate client wants to modernize the business process execution, IT Operations, and streamline the procurement process. The procurement team is facing a lag in processing the number of requests as this business operates on a massive scale. The client needs the final direct consumption of Sales and Productivity reports. They have a legacy and business process architecture and want to amplify employee potential, thus enhance the workplace experience.

Benefits Achieved:  

ITC Infotech helped the multinational conglomerate business in their digital transformation journey by leveraging our in-house accelerators and frameworks:

  • Increase in process efficiency by an average of 75% for the overall processes
  • Throughput improvement due to better planning
  • Reduction of repetitive tasks
  • Report standardization
  • >50% savings in man-hours
  • Automate processes in Procurement, Manufacturing, Supply Chain, Marketing, Finance, and HR


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