Robotic Process Automation-led Opera PMS Migration & Upgradation in multiple properties

RPA-led Opera PMS Migration case study


The client is one of the largest hotel chains in the world.

Business Challenge:

The client intends to automate the Opera Migration and upgrades activities from 2008 R 2 to 2016 Windows Server, Oracle DB Server, and Opera PMS Application. The process involves Month Prior, Week Prior, Opera Upgrades, and post-upgrade validation activities in multiple properties while minimizing business disruption with stringent planning & adherence to continuous reporting.

Benefits Achieved:  

ITC Infotech helped the hospitality business in their digital transformation journey by leveraging our in-house accelerators and frameworks:

  • More than 60% reduction in execution time
  • Ensured security & quality during the migration
  • Eliminates human errors, 100% accuracy & compliance with the business rules configured
  • Migration and upgrade success with minimal disruption
  • 100% accuracy rate in migration


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