The client is a leading Australian brewer and manufacturer of beverages.
There were multiple requirements for process optimization across different functions including sales support, order management, customer profile management, and employee services. The Sales team manually enters invoice data into the SAP system spending nearly 3 hours in the process.
ITC Infotech provided a comprehensive solution from design to implementation and program management, resulting in:
- Close to 10 requests on average per day handled
- Close to 20+ FTE worth of savings
- Faster processing of the records
- Centralization of the process & Reduction in manual errors
- Improved Accuracy of processing discounts