Automation: Accelerators & Framework for Process Optimization

Automation for Process Optimization case study


The client is a leading Australian brewer and manufacturer of beverages.

Business Challenge:

There were multiple requirements for process optimization across different functions including sales support, order management, customer profile management, and employee services. The Sales team manually enters invoice data into the SAP system spending nearly 3 hours in the process.

Benefits Achieved:  

ITC Infotech provided a comprehensive solution from design to implementation and program management, resulting in:

  • Close to 10 requests on average per day handled
  • Close to 20+ FTE worth of savings
  • Faster processing of the records
  • Centralization of the process & Reduction in manual errors
  • Improved Accuracy of processing discounts


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