Digital Workforce of the Future: Key Design Principles


The digital workforce is fast becoming a business reality. It is an idea inseparable from digital transformation. Successful inclusion of digital workforce depends on an organization’s vision and strategy. However, if the underlying purpose deviates from delivering an experience of safety and equality, the human workforce will feel alienated and hostile. To step into the future, it takes more than technology—it takes well-considered design thinking.

What is in it?

The future is here, and it is teaming with digital coworkers. These digital workers – or bots – will make life easy and simple; they will make the world safe and equal. But to make it happen, there are design principles that must form the bedrock of any organization’s digital workforce initiative. This paper discusses the core design principles and the idea of establishing the right expectations that will help organizations step into the future with ease and with confidence.


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