Accelerating Day-to-day Service Desk Operations

Client:

Client is a British multinational professional services firm that sells a range of financial risk-mitigation products.

Problem Statement:

As a result of the Covid-19 outbreak, the client had to shift to remote working for most of its employees worldwide which resulted in a need of stable infrastructure and continuous support services.

Benefits Achieved:

ITC Infotech quickly introduced multi-track solutions with the idea to implement a span of 7 days.

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