Intelligent Automation – SME Lending reimagined during COVID

October 22, 2020


03:00 PM UK

10:00 AM EDT, 4:00 PM SAST

45 Minutes

Comprehensive Session

Explore how the industry is responding to the challenge

One of the major challenges faced by smaller business across the globe as a result of the COVID-19 outbreak has been the need for financial support. Most SMEs are losing revenue and are still seeing their cashflow disrupted. Banks have risen to this challenge and have been at the forefront of supporting governments as well as the business community in being a conduit to providing commercial funding to the SMEs. The challenges that banks have had to face in order to adapt to the contours of the regulations, collaborate with each other and at the same time work through their internal technology and operations enablement to be ready to fund within days is worth a discussion.

Intelligent automation backed by a reimagined process has been a key ingredient in augmenting one of the leading UK bank’s effort to scale up their SME lending operations during this challenging time. The result has helped the bank stand out amongst their peers and lead the efforts in supporting their local business community.

During the session, the panelists will discuss:

  • How automation helps banks adapt to changing regulatory requirements
  • How automation and process improvements enable banks to handle over 10x loan applications
  • Focus on end customer’s needs while adopting digital transformational strategies
  • Role of a team and leaders while adopting digital transformation
  • Steps and approaches necessary to seamlessly execute digital transformation strategies

The Host

Sachin Kumar

Head – BFS Consulting, ITC Infotech

Representing Consulting for Banking & Financial Services, he brings in more than 20 years of experience in supporting customers transform their technology landscape, ideate and implement innovative solutions, as well as engage with analysts and thought leaders in discussing trends and exchanging success stories. He believes in the power of innovation and collaboration between new-age FinTechs and traditional banks that complement each other in providing additional value to end customers. Technologies and business models that drive the next wave of change within the banking and financial services industry are his interest and areas of focus.

The Panelist

Miguel Traquina

CIO – Operations UK, Santander

A passionate technology enthusiast, Miguel is currently the CIO, Operations at Santander UK. In his decade-long association with the global bank, he has supported business growth by translating complex IT concepts into business ideas and enabling new ways of working at Santander.


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