Changing Customer Expectations Post COVID-19

April 24, 2020


06:00 PM ISD

2:30 SAST, 10:30 AEST

30 Minutes

Comprehensive Session

Explore how the industry is responding to the challenge

One thing is certain in business that it is full of uncertainties. How can enterprises plan their operations during COVID 19?  Join this session to hear about the changing expectations of global B2B customers through an analysis of a global survey undertaken by one of the leading research firms – Feedback Insights during these trying times of COVID 19.

This session focuses on how customer expectations are shaping up in the COVID 19 context and how firms are gearing up to address those expectations.

This session will help executives in the outsourcing industry to plan their operations better and contribute to their organizations’ preparedness during and after the coronavirus pandemic.


The Host

Jaismon Emmanuel I

Sr. Vice President – Business Excellence at ITC Infotech

Jaismon is responsible for Strategy, Corporate planning, Operations and Delivery Excellence. He is a business leader with 24 years of experience spanning across IT, Engineering & Product development and has global exposure working with clients from the US, Europe and APAC. Prior to ITC Infotech, he has handled various roles in Service delivery, Client relationship and Operations in Infosys, L&T and UST Global and has co-led a successful start-up. He is an alumnus of NIT Calicut

The Panelist

Chandramouli Srinivasan

MD&CEO – Feedback Insights

Chandramouli has over 20 years of experience in research-based consulting engagements in the B2B and B2B2C market spaces, positively impacting close to 300 clients. He has been instrumental in building Feedback Insights into a leading firm focused on carrying out Customer Experience Studies, Customer Journey maps, Employee Experience, Dealer Satisfaction studies and Brand assessments for leading firms across sectors.

Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech's officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.
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