Changing Customer Expectations Post COVID-19

April 24, 2020

Friday

06:00 PM ISD

2:30 SAST, 10:30 AEST

30 Minutes

Comprehensive Session

Explore how the industry is responding to the challenge

One thing is certain in business that it is full of uncertainties. How can enterprises plan their operations during COVID 19?  Join this session to hear about the changing expectations of global B2B customers through an analysis of a global survey undertaken by one of the leading research firms – Feedback Insights during these trying times of COVID 19.

This session focuses on how customer expectations are shaping up in the COVID 19 context and how firms are gearing up to address those expectations.

This session will help executives in the outsourcing industry to plan their operations better and contribute to their organizations’ preparedness during and after the coronavirus pandemic.

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The Host

Jaismon Emmanuel I

Sr. Vice President – Business Excellence at ITC Infotech

Jaismon is responsible for Strategy, Corporate planning, Operations and Delivery Excellence. He is a business leader with 24 years of experience spanning across IT, Engineering & Product development and has global exposure working with clients from the US, Europe and APAC. Prior to ITC Infotech, he has handled various roles in Service delivery, Client relationship and Operations in Infosys, L&T and UST Global and has co-led a successful start-up. He is an alumnus of NIT Calicut

The Panelist

Chandramouli Srinivasan

MD&CEO – Feedback Insights

Chandramouli has over 20 years of experience in research-based consulting engagements in the B2B and B2B2C market spaces, positively impacting close to 300 clients. He has been instrumental in building Feedback Insights into a leading firm focused on carrying out Customer Experience Studies, Customer Journey maps, Employee Experience, Dealer Satisfaction studies and Brand assessments for leading firms across sectors.

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