End User Experience & Remote Working during Covid-19 and Beyond

April 23, 2020


07:30 PM ISD

4:00 SAST, 12:00 AEST

45 Minutes

Comprehensive Session

Explore how the industry is responding to the challenge

COVID-19 suddenly changed the “Normal” and we all shifted to remote working/work from home overnight. This new way of working has now become the “New Normal”. While IT organizations are struggling to keep up the End Users productive and ensuring adequate support is provided, the challenges they are facing in the last few weeks are overwhelming.  This discussion will focus on these challenges can be overcome.

This chat provides an insight into the various options available, which can be executed in a very short time to overcome these challenges. It will help professionals carve out the “New Normal” post-COVID-19.

Discussion Points:

During the session, the panelists discuss –

  • The era of End User “Experience Level Agreements”
  • The Framework focused on the “End User”
  • Technology landscape which can help in achieving the same
  • Demo on how customers are getting benefited by the framework and technology stack

The Host

Sujoy Chatterjee

Vice President at ITC Infotech

Sujoy Chatterjee is the Vice President at ITC INFOTECH. In his current role he is responsible to incubate new technology, alliances and build solutions in the IT Infrastructure space. He drives End User Computing services to global customers.

With his 25+ years of IT Industry experience, he helps organizations to re-look at the way the end user services are delivered and to transform these services to a user experience led delivery.

The Panelist

Mathew Philip

Senior Director – Business Development & Alliances at LogMein

Mathew Philip is a business Leader with around 25+ years of experience across People leadership roles, Business development, Strategic Alliances and Channels. He has a successful track record in leading large sales teams, creating strategic partnerships, and developing go-to market strategies.

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