Enhancing CX through Automation

Enhancing CX through Automation

Client:

One of the largest banks by market share and asset value in the Middle East region.

Problem Statement:

Bank’s processes such as customer On-boarding, account Management, lending, collections, cards & ATM, reconciliation, trade finance, regulatory reporting and support functions were manual and involved various touch points that needed human intervention. This led to operational inefficiencies, longer turn-around time, high operating costs, and unsatisfactory customer experience.

Benefits Achieved:

Productivity improvement, Reduced human error, Reduced turnaround time leading to improved customer satisfaction

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