Centralized Service Desk Support

Centralized Service Desk Support case study

Client:

A leading European Hospitality brand with hotels located across the globe.

Problem Statement:

The client hotels spread across the globe did not have 24/7 support availability. Each hotel had a local IT support of a few people with limited availability, impacting timely response.

Benefits Achieved:

Over 8000+ issues raised by hotel staff per month addressed by the Helpdesk with 98% first call resolution. Formation of a centralized helpdesk service for 160+ hotels and corporate offices with 24/7 support availability for the hotel staff and the guests checking.

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