One of the biggest challenges faced by organizations, today, is creating processes that keep up with the speed of business growth. We, at ITC Infotech, understand this need and make it possible by leveraging our ServiceNow expertise. We are a certified ServiceNow partner and our high CSAT score stands as evidence of our success. What makes this possible is our highly experienced and certified team of experts in the ServiceNow implementation and application development realm. We make your global shared business initiatives a seamless experience.

Delivering Results

Organizations around the world are veering towards ServiceNow to bring transformative value to their business processes. Our in-depth knowledge of the platform enables us to deliver exactly what our customers want.

  • Strategy Workshops
  • Business Process Analysis
  • Solution Architecture and Design
  • Roadmap Creation
  • Assessments
  • Implementation services
  • Review and assessment services
  • Integration services
  • Reporting & Dashboard
  • Administration and development
  • Platform support
  • Performance assurance
  • Upgrades
  • Customization support

Our 360-degree Servicenow Offerings

IT Services Management (ITSM)

Transformation is a necessity if businesses are to survive in today’s ever-changing IT landscape. Our ServiceNow ITSM offering ensures that incidents are resolved effectively at lightening speeds through quick root-cause analyses. We align change management to the speed of business transformation. We design user interfaces such that self-service portals are intuitive enough for users.

Orchestration

There are always certain IT events and tasks that can be set right without manual intervention. We bring agility and automation to such tasks. The result – more time to bring efficiency to IT operations that demand human intervention and reduction in IT operations costs.

HR Modules

Making way for an empowered workforce to create leaders of tomorrow is what we help our clients can achieve through ServiceNow. The solution automates repetitive tasks. Intuitive employee service portals, change management, employee mobility, and effective onboarding and offboarding processes are all part of the solution.

IT operations management (ITOM)

The advent of cloud and supporting technologies has changed ITOM drastically. The project outcomes are most often dependent on the ITOM ecosystem. Our ServiceNow offerings include executive-level dashboards that offer 360-degree view of organizationwide operations. We make seamless on-demand routing for quick resolution of escalations possible. The solution includes well-mapped configuration management database and service mapping.

Customer Service Management (CSM)

Brining personalization and efficiency to customer service is only possible when an organization is able to glean customer information and gain insights beforehand. Our ServiceNow offering for CSM makes this possible. Here’s what we offer: intuitive customer engagement, omni-channel support, and automated response to customer inquiries, all while cutting down the cost.

Custom Application Development

The effectiveness of any solution lies hugely on customization. We understand that your expectations from ServiceNow are unique. We work with your internal stakeholders to customize applications such that individuals across departments and geographies enjoy a seamless user experience and derive results.

Delivering Models

Agile Implementation

  • Delivery by Dedicated set of resources
  • Can be Managed Services (PAAS) or Fixed Bid Implementation Services
  • Business Drivers
  • Greater control on business
  • Dedicated Named resources
  • High Risk projects
  • Takes ownership of Consultation, implementation, Deployment and Support

Factory Model

  • Delivery by Dedicated set of resources
  • Business Drivers
    • Story based phased implementation approach
    • Minimizes risk and provides efficiency and robustness in governance.
    • Leveraged offshore Centre of Excellence teams
    • Effort based costing ensure lower TCO.

Annual Maintenance

  • Onsite and offshore application support model

Staff Augmentation

  • Delivery by Dedicated set of resources
  • Business Drivers
    • Customer gets ownership of resources
    • Greater control of project
    • Greater flexibility and scalability

Competent Advisory

  • Formulating the right decision strategy & implementation roadmaps

Integration Support

  • Blend of complex enterprise applications to align with business processes

Business Benefits

  • To enable ServiceNow services through a factory-based model
  • Providing services using a story-point delivery model
    • Work with the Customer SPOC and Business analysts to understand the functional specifications
    • Create the stories and ensure feasibility of deployment
    • Sign-off on effort estimates
    • Manage delivery and performance
  • Provide QA and warranty services for deliveries
  • Monthly performance reporting

Get a personalised solution

Get a customised customer experience solution for your business.
Sign up for a free consultation with our expert.

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