Case/Claim Handling Automation

A Next-Gen solution that enables airlines to automate the grievance mechanism and passenger claims to reduce turnaround time. The solution is based on NLP technology that provides a deep understanding of the sentiment behind each case, thus enabling the airline to improve its compensation services. The solution drives consistent and effective resolution by providing the operations team with streamlined and real-time information.

 

Delayed Baggage Notification

Delayed baggage is a major source of dissatisfaction for passengers. ITC Infotech’s solution helps airlines and agents auto-fill the Property Irregularity Report (PIR) using SITA WT API and also sends a text/email notification to the passenger with a link for report updates. Passengers can use the information to identify when their delayed baggage will arrive and arrange to collect it.

 

Fuel Tankering

This custom-built scalable mathematical model/non-linear optimization framework for fuel tankering helps airlines save fuel. This solution allows airlines to choose tankering stations along with other weights (passenger, cargo, etc.) basis which the simulator optimally computes the tankering amount.

 

Smart Inbox

An automated Order Creation bot which understands the intent of an email received in an individual mailbox by making use of NLP and AI. The bot extracts relevant data and creates an order in an external application. This solution enables customers to avoid filling out web forms and provides real time information for better customer experiences.

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