According to Gartner, the digital workplace is a business strategy for promoting employee effectiveness and engagement through a more consumer-like computing environment. Offices are now becoming location and device agnostic and moving to the cloud or following the sun to reduce project duration and increase responsiveness.

Clients partner with ITC Infotech for a controlled and standardized environment at the workplace that guarantees highest productivity, with a customized experience for end users. ITC Infotech transforms workplace environments into high-functioning and high-performance platforms that customers rely on to thrive in the new dynamic.

Delivering Results

ITC Infotech enables clients drive business value, increase IT efficacy and user interactions by weaving together disruptive technologies. Our workplace solutions framework combiner in-depth understanding of end-user computing experiences accrued over years of providing efficient end-user computing transformations across the globe, with user-centric designs – lead to the transformation of the workplace.

Service Desk

End-to-end multilingual help desk with follow the sun framework – we bring in an “As A Service” model to this service by integrating tools, processes and people in a unique service delivery model. Our offering includes self-service portals, service catalog, automation frameworks, ticket workflow management and highly transparent customer satisfaction surveys, that help in base-lining and measuring end-user experience.

Enterprise Application Portal

Our Enterprise Application Portal (EAP) is a unique solution which acts as an integrated web-based portal to transform user experience for application access, delivery and migrations. EAP provides end users and system administrators with an efficient and simple user interface which seamlessly integrates with industry-leading deployment tools like SCCM, Altiris, etc. Our portal also supports automated mechanism for self-paced and self-service-based migration to the latest desktop operating system Windows 10.

Migration Services for Windows 10

ITC Infotech offers comprehensive programs including application assessment, Imaging and self-service-based migrations.

Messaging and Collaboration

With most enterprises moving to cloud and hybrid messaging and collaboration systems, the IT focus has shifted to strengthen the service layer between the cloud provider and the end user. Our WorkEZ framework offers end-to-end services providing a single point of contact to users / help desks providing immediate attention and proactive support for Microsoft O365 messaging and collaboration platforms.

Tools as a Service

Services bundled with industry-leading ITSM and monitoring solutions help in keeping capital expenditure low and provides highly efficient frameworks and workflows leading to proactive management and increased service availability to users. Our proprietary WorkEZ framework incorporates enterprise application portal (EAP), hardware catalog, bring-your-own-device (BYOD) portal and Windows 10 migration.

Desktop Management Services

Our remote, on-site and on-demand desktop management services are built on our extensive experience of working with global clients. Our services offer single window SLA-based responses and resolution to incidents and collaboration with the third-party suppliers. An on-demand dispatch model eliminates the need for dedicated technicians for smaller geographically spread out locations without compromising service quality and end-user experience.

Desktop Transformation Services

OS image management, deployment services, wide range of desktop services that assist in delivering high quality end-user experience through standardization, automation and streamlining of services

Application Packaging and Virtualization

Proven subscription model for application discovery and rationalization, application packaging staging and deployment, and consulting and assessment services.

Our clients have benefitted from using our application packaging factory, which can be availed as an on-demand packaging service as well.

Enterprise Mobility Management

While company-owned mobile and tablet devices continue to incline, the need for a unified management tool has become a must. ITC Infotech’s unified device management solution combines both cloud and on-premises capabilities with detailed policy control and is easily scalable for large and small businesses.

Business Benefits

  • Provides end-to-end intelligent and innovative unified device management
  • Enhances end-user experience by efficiently leveraging disruptive technologies
  • Quality solution across a range of challenges like multiple time zones, locations and countries
  • User-centric, cost-effective solutions and high delivery standards using customized resources
  • Eliminates the need for dedicated technicians at smaller locations

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