Customer engagement strategy

Defining a customer engagement roadmap, focused on identifying different customer segments and channels of engagement

 

Digital Experience Design

Mapping customer journeys, and UI/UX service offerings, with a human-centric design approach

 

Customer intelligence platform

building a SVoC by integrating multiple data sources (DMP, CDP, MDM etc.) to derive contextual customer insights

 

Loyalty platform enablement

Cloud based modern loyalty platform for Personalized Engagement and increased brand advocacy

 

Platform Sustenance & Modernization

Managing, customizing and re-platforming experience technology landscape

 

Conversation Assistants

Building conversational and intelligent assistants using AI for customer, employee and partner engagement

 

Enterprise Mobility Management

Consulting and implementing an end-to-end transformation roadmap for enterprise level Mobility initiatives

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