Our Vision - Bringing new muscle power to business

Content: Automation is a key foundational capability for the effective operations of today’s businesses. It has been instrumental in bringing benefits across multiple operational and organizational tasks, like:

  • Reducing and controlling rising operational costs
  • Enhancing productivity by effective utilization of time and capacity
  • Overcoming siloed approach of operations
  • Improving efficiency across multi-application landscapes including legacy applications

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Automation is a key foundational capability for the effective operations of today’s businesses. It has been instrumental in bringing benefits across multiple operational and organizational tasks, like:

  • Reducing and controlling rising operational costs
  • Enhancing productivity by effective utilization of time and capacity
  • Overcoming siloed approach of operations
  • Improving efficiency across multi-application landscapes including legacy applications

Taking a giant stride towards this objective, ITC Infotech presents a significantly differentiated automation offering in order to make processes leaner without changing them. Supporting businesses with their various needs, we have embarked upon a journey to help our clients to reduce complexities in operations and improve the flexibility of processes to adapt to required business needs. Through RPA we are helping organizations to create automation as an organizational capability, simplifying the work for individuals, and enhancing the speed of operations.

Accelerating the Enterprise
Automation Journey

Our Approach

  • Enabling Enterprise Automation – Help organizations build the base automation capability and scale at an enterprise level
  • Digital Persona – Identify critical business roles and complement digital skillsets to drive efficiencies in their day-in-life operation
  • Integrated Automation solutions – Deliver automation services to business integrated with End user computing, Testing, Application based Surround Services

Functional Focus

Core Business Process Automation

  • Supply Chain Management
  • Trade Management
  • Order Management
  • Credit Control

Support Process Automation

  • IT Service Automation
  • IT Support Automation
  • HR Process and Workflows
  • Finance and Accounting

Partners

Automation Enablers

Our Automation Methodology

Our methodology cutting across varying automation maturities is outlined into 3 core strategies:-

  1. Explore – Discovery, Exploration and setting the Foundation Stone for Automation for clients
  2. Expand – Help scale automation opportunities into an enterprise grade phenomenon and address complexities
  3. Evolve – Drive transformational changes with help of hybrid solutioning for more cohesive solutions e.g. hyper automation approach of expanding automation horizon

ISV Solutions We Have Built

ITC Infotech is developing automation solutions specifically on top of technology platforms. The company is witnessing great potential for joint go-to-market propositions, built along with automation platform providers from its existing clients. Many of these solution prototypes are being used by ITC Infotech’s clients as POCs and pilots, before scaling at an enterprise level.

 

Our Engagements

ITC Infotech is engaged with 40+ clients on their automation journey. Clients in the US and across Europe are actively looking at establishing a digital workforce of their own. ITC Infotech’s is working with existing clients and had delivered multiple POCs and demos to clients in the regions.

Within Indian, and especially among GICs/GCCs clients, ITC Infotech is witnessing an increasing demand for Automations. The company sees good potential to establish India as the Automation hub.

Automation Centre of Excellence

 

Client Drivers & Objective

  1. Key Client Driver: Strategic Cost Reduction – IT Operations Cost + Business Process Management Costs
  2. Partner client in Conceptualization, Design and scaling up of Automation COE
  3. Establish multi year Automation service delivery
  4. Provide E2E Tool Sets for Intelligent Automation

 

500+ bots delivered across industries in 2019-20

Industry Process Catalogs:

Case Studies

1.Indian CPG Player

  • Process Discovery for 7 divisions completed; 1000 + use cases analyzed
  • 120+ bots in production

2.British CPG Major

  • 256+ bots developed as part of Testing Automation COE in 5 months

3.Global Beverage Major

  • Set up RPA CoE and deliver ~40 BOTs in the ITSM area

4.Australian CPG player

  • Automation Engagement delivered using Automation as a Service model
  • Opportunity to build Automation COE

5.Belgian Retailer

  • POC and then scale. Automation around HR, Finance and MDM

6.Middle Eastern Bank

  • Mature RPA engagement where a Center of excellence was setup to drive the entire automation program

7.IT Services Major

  • ~ 38 bots in production
  • Digital Buddy, Digital Persona and Enterprise Automation

 

Tools that we have, to accelerate end to end automation

We have built specific accelerators to help smoothen each phase of the automation delivery and make it faster compared to a standard bot delivery approach

Persona-Based Digital Worker

ITC Infotech’s persona based solution approach is helping clients envision and create organizations of future, with digital workers and employees working alongside. These persona based digital workers are envisioned to create significant value for customers.

As part of ITC Infotech’s massive push to embrace Automation, the company has created conceptual digital personas for specific job roles, including:

  • Test Engineer
  • PLM Support Engineer
  • Recruiter

As part of the next phase, ITC Infotech is developing digital personas across job roles, functions and industries.

Job Roles

  • Data Engineer
  • Application Developer
  • Sales Support
  • Application Support
  • Financial Analyst
  • Recruiter

Functions

  • HR
  • Finance
  • Supply Chain
  • IT Operations

Industry-specific Roles

  • FMCG – Category Manager / Planner
  • FMCG – Supply Chain Planner
  • FMCG – Compliance Manager
  • Airlines – Rostering executive
  • Airlines – Treasury Manager

Sample: Digital Worker

Tester Persona – ITC Infotech’s stride towards revolutionizing SDLC and laying foundation of Digital Workforce.

Integrated Automation Solutions

Through this offering, we deliver automation services to businesses integrated with end user computing, testing, application-based surround services.

Integrated Test Automation

Ui Path + MS Excel + SQL DB Integrated Automation Framework: Ready Bots for testing and processes (across 6ISV products) can be used with minimal change

Automated Application Management/Maintenance System

Automated Application Management System for cost effective and low manpower dependent annual maintenance. Implemented as part of a flagship project for a leading European CPG client – automated IT Application and Infrastructure Monitoring also known as the IT Watch Dog

Demo of a small part of ITC Infotech’s Automated Application and Network Monitoring solution; highly customizable to suit a plethora of technologies and scale up to ‘n’ number of applications.

Automation Services – In Action: Leading European CPG Client

Resources

Here’s how ITC Infotech can help your business in optimizing your operations and bringing the reformations in technology.