Adaptive Experience Banking

The solution uses customer behaviour analytics to design and extend the bank’s front-end platforms across channels. Intelligent automation and pre-built accelerators are combined with design-led experiences to create new ways for banks to acquire customers, cross sell/ upsell and retain existing customers. The resulting reduction in non-digital transactions is ~10% with a revenue increase of ~ 5% and an up to 10% improvement in NPS.

Automated AMS

Organizations wanting to align business and technology while enhancing end user experience leverage our integrated Automated AMS solution.  We combine our domain experience and digital technology expertise to deliver AMS solutions with measurable service metrics. The Automated AMS solution components include application and user experience monitoring, chatbots and interactive service desk, AI-driven incident management, RPA bot-driven self-resolution, knowledge base management and integrated global support team. Customers using our solution can expect to bring down costs by up to 45% with an additional ~7% year-on-year saving via optimization and a 10% reduction in year-on-year incidence avoidance.

Employer Portal Solution

This is a self-service next generation employer health insurance portal built on the latest web technology. The solution is aimed at organizations that want to enhance the engagement experience (ADA compliant) with payers by offering online connectivity, personalization, security (HIPAA), reuse, and integration with core admin system. The portal uses a simple approach for core admin system integration and is customizable at the individual employer level. Customers using the solution reduce support calls by 66%, reduce employee enrollment cost by ~$25, improve administration processes, increase volume of subscriptions and boost operational savings.

Monolithic to Microservice

This is a holistic solution designed for organizations that are keen to transform their monolithic applications to a microservices-based environment. The outcomes of the transformation are enriched customer experience, ability to innovate, improved agility, scalability, resilience, maintainability, security, and enhanced business competitiveness with a 20% reduction in operational costs. The solution provides a consulting-led approach and uses a microservices accelerator covering development and migration of application to microservices.

SharePoint Migration

Organizations wanting to migrate to SharePoint on-premise or cloud (or merge on-premise and cloud) from their legacy systems or older versions leverage ITC Infotech’s 12+ years of experience in SharePoint migration/ upgrades. This is an end-to-end solution powered by our templates, accelerators and automation framework to ensure 0% migration failure (over 20+ successful engagements validate this claim). Customer’s using the solution can expect a 15 to 30% reduction in delivery timelines and an approximate cost saving of 10 to 25% compared to manual operations.