Executive Summary
A leading fruit-based beverage company streamlined operations across 75+ enterprise applications with a 150+ member team. ITC Infotech addressed multivendor complexities, optimized costs, and provided niche skills for multi-technology support, ensuring seamless carve-out support post-SAP S/4 implementation on the RISE platform.
Business Challenge
- Multi-vendor, Multi-zone business decision-making complexities leading to high-cost impact
- Growing demand for niche skills and ability to scale up to support multiple technologies
- Carveout support post SAP S/4 implementation on RISE platform
Business Challenge
- Multi-vendor, Multi-zone business decision-making complexities leading to high-cost impact
- Growing demand for niche skills and ability to scale up to support multiple technologies
- Carveout support post SAP S/4 implementation on RISE platform
Our Solution
- Development & Support for 75+ enterprise business applications including S/4HANA on RISE; 1200+ tickets handled monthly, in a 24×7 global support model
- Stabilization of RISE landscape and remediation of S/4HANA Template and 3PL interfaces
- Expanding business capabilities through large scale enhancements on S/4HANA, IBP, TPM, PLM
- Regression Test Automation on TOSCA and Intelligent Automation using Power Automate and Quickbase
- Supply Chain, Financial planning and analytics on SAP Data sphere, SLT, DI, SAC, Data Bricks and Azure Cloud
Key Results and Benefits
- 200+ Test cases automated
- 98% SLA Adherence
- ~50% reduction in regression test cycle execution time
- 14% reduction of AR outstanding
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
