Executive Summary
Facing a fragmented vendor landscape, high costs, and diverse service lines, a leading global tobacco company partnered with ITC Infotech as its Strategic Digital Transformation and IT Managed Services Partner. Together, they transitioned from a traditional model to an agile, integrated, and flexible E2E approach for business growth.
Business Challenge
- Fragmented Vendor Landscape with variety of Service levels leading high operational cost
- Diverse Service lines across Regions/DRBUs
- Robust and integrated system for Business Growth
- Move from Traditional “one-size” Delivery & Services model to Faster, Flexible, Integrated E2E – Agile model
Business Challenge
- Fragmented Vendor Landscape with variety of Service levels leading high operational cost
- Diverse Service lines across Regions/DRBUs
- Robust and integrated system for Business Growth
- Move from Traditional “one-size” Delivery & Services model to Faster, Flexible, Integrated E2E – Agile model
Our Solution
- Global IT Managed Services across 51 technology tracks for 185+ countries, covering the entire value chain
- S/4HANA rollout and RISE migration
- SAP TM Implementation and rollout
- SAP GTS implementation and rollout
- SAP Success Factors implementation and rollout
- MDG implementation and rollout
- CFIN implementation
- SAP Archival
Key Results and Benefits
- Established a harmonized partnership vendor ecosystem
- 30% reduction in Global SI vendors
- Achieved 10-20% faster time to resolution through Hyper automation initiatives
- CSAT score at 6.3 out of 7
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
