Executive Summary
A leading global beverage company faced challenges due to limited infrastructure visibility, lack of integration with authoritative data sources across five global zones, and poor CMDB health. ITC Infotech stepped in to resolve these issues by identifying and integrating relevant data sources, aligning the CMDB with CSDM foundations, enabling comprehensive cloud discovery, and defining CMDB health standards. These efforts resulted in improved visibility, optimized platform usage, and enhanced issue resolution capabilities.
Business Challenge
- Lack of full infra visibility – Lack of integration with an authoritative data source for 5 zones across the globe
- Best practice (CSDM) alignment missing – Leading to inefficient use of CMDB across platform capabilities
- Cloud discovery not configured – Lack of visibility into Google and AWS resources
- CMDB health is not up to industry standard, leading to ineffectual use of CMDB, such as during issue resolution
Business Challenge
- Lack of full infra visibility – Lack of integration with an authoritative data source for 5 zones across the globe
- Best practice (CSDM) alignment missing – Leading to inefficient use of CMDB across platform capabilities
- Cloud discovery not configured – Lack of visibility into Google and AWS resources
- CMDB health is not up to industry standard, leading to ineffectual use of CMDB, such as during issue resolution
Our Solution
- Identified and integrated data sources for zones in scope
- Performed CSDM foundation alignment
- Enabled cloud discovery for Google and AWS
- Defined and configured industry standard CMDB health
Key Results and Benefits
- Improved visibility into infrastructure of 5 zones
- Improved CMDB completeness and correctness
- Improved data mapping and organization
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
