Executive Summary
The client faced inefficiencies and delivery risks due to fragmented transformation, development, and quality functions, compounded by increasing application complexity and the absence of a unified governance and innovation model. ITC Infotech was chosen for its proven ability to deliver end-to-end digital transformation, establish scalable platforms of excellence, rationalize complex technology landscapes, ensure regulatory compliance, and embed quality, automation, and innovation into a single, integrated operating model.
Business Challenge
- Fragmented delivery across transformation, development, and quality functions led to inefficiencies and inconsistent outcomes
- Growing complexity of applications and technologies increased risk to stability, performance, and time-to-market
- Lack of a unified governance and innovation model limited scalability, standardization, and continuous improvement
Business Challenge
- Fragmented delivery across transformation, development, and quality functions led to inefficiencies and inconsistent outcomes
- Growing complexity of applications and technologies increased risk to stability, performance, and time-to-market
- Lack of a unified governance and innovation model limited scalability, standardization, and continuous improvement
Our Solution
- Established 2 platforms of excellence focussed on Quality Assurance and Digital Transformation & Data Analytics
- Rationalized technology stack (from 11 discrete to 6 essential)
- Enabled compliance with NCA, SADAIA, and DGA guidelines
- Established seamless access to Intranet applications through a secure Mobile Application
- Established Quality Assurance practices including Automation & AI enablement of core assurance functions
- Established the core of Innovation Lab to promote evaluation of New & Emerging Technologies with a provision to perform Proof of Concepts
Key Results and Benefits
- Reduced TCO by 53%
- TTM improved by up to 70% by adopting Agile practices
- Improved Testing speed by 50%; 80% test cases automated; 95% defect removal efficiency
- Innovation Hub continuously looking at use cases that can be operationalized
- Enabled accelerated decision making by delivering 50 Dashboards depicting 250+ KPIs in real time
- 100% compliance with established policies
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
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