Smart Services Solutions Improving First-time Fix Rates, Reducing Service Costs,
and Maximize Customer Satisfaction
Aftermarket services contribute to almost 40-80% of profits, emphasizing the importance of linking service information with products. In service organizations, working divisively in silos creates gaps in service processes leading to delays, directly impacting profits.
Clients across industries partner with ITC Infotech to create an integrated service platform to transform from product-centric to service-oriented business activities. We help clients integrate and synchronize their service functions by consolidating to an integrated service lifecycle management platform. Enabled by a closed-loop feedback mechanism, we provide further opportunities to improve product design and manufacturing process operations.
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