• SAP S/4HANA Discovery and Assessment: Embarking on a SAP S/4HANA journey is an important decision for organizations and a trusted partner like ITC Infotech can guide businesses in choosing the most relevant options though our comprehensive SAP S/4HANA Discovery and Assessment service. The service includes:
    • Analysis of existing IT landscape, source system and custom code
    • Analysis of existing business process/ interfaces
    • Identifying business requirements and developing an SAP S/4HANA adoption strategy, business case and roadmap
    • Eligibility, supportability, dependency and custom development support
    • Pre-checks for technical conversion
    • New architecture considerations for S/4HANA deployment
    • Report preparation and presentation


  • SAP S/4HANA Implementation and Rollout: ITC Infotech employs an Agile and DevOps development model for SAP S/4HANA implementations, enabling faster time to market to improve ROI. Our Manufacturing and CPG vertical specific SAP S/4HANA accelerators and frameworks ensure zero-risk implementation for customers and are backed by the extensive experience of rolling out SAP S/4HANA across European and American geographies. Manufacturing and CPG businesses also have the option to leverage our Intelligent Enterprise solutions covering SAP Integrated Business Planning, SAP MII and integration with MES solutions, SAP EWM and TM. The key service highlights include:\
    • Scope Management – end-to-end BPML
    • Authorization checklist
    • Reference application architecture
    • Configuration documents
    • Preconfigured processes on SAP S/4HANA
    • Reference KPIs and metrics measurement model
    • SAP S/4HANA best practices process documentation
    • SAP S/4HANA cookbook and simplification list


  • SAP S/4HANA Migration and Conversion: The service provides support through the entire SAP S/4HANA conversion journey leveraging our experience, capabilities, methodologies and tools. These reduce conversion and migration effort, time, cost and risks. Among the scenarios we support are:
    • Customer with SAP in place, with non-HANA DB
    • SAP HANA DB Migration
    • SAP HANA DB Migration followed by system conversion to SAP S/4HANA
    • Customer with SAP Business suite on HANA DB
    • System Conversion to SAP S/4HANA


  • Testing Services:  This model-based testing approach ensures greater productivity with continuous delivery commitment. ​The service encompasses key testing strategies, test automation, quality engineering, digital testing, enterprise testing, and Testing Centre of Excellence (TCoE). ​Implementing a TCoE can unlock benefits across cost, quality and speed-to-deliver. ​Additionally, customers can leverage our dedicated SAP Testing Competency which provides a suite of services across all the SAP modules including testing for cloud and on-premise solutions. We specialize in tools such as SAP SolMan – CBTA, UFT, Selenium and Worksoft and in SAP Solution Manager 7.2 – CBTA based automated SAP testing for business-critical test cases. These tools and platforms assist in:
    • Mapping business requirements to test scripts in turn linked to defect management
    • Ensuring in-built testing frameworks
    • Change Impact Analysis for smooth functional changes
    • Scope Analyser to generate the scope of test scripts, including the scope of regression testing (ITC Infotech is deeply engaged with SAP in the Product Engineering Lifecycle for automation of regression test cases)
    • Automated testing throughout the Agile & DevOps Lifecycle using our AI and bot driven in-house test platform


  • SAP Application Management Services: ITC Infotech is recognized for its best-in-class competency in SAP Application Management Services by prominent global industry and analyst forums. Our services have equipped our customers to achieve unique advantages including high end-user satisfaction, high ROI on SAP applications, resource and effort optimization, ticket reduction and efficiency improvement through monitoring and automation of manual tasks. The key services under Application Management include:
    • Automation-led Intelligent Service Desk (Self-service, Automated Password Management, AI and Chatbots)
    • Integrated Command Centre powered by AI chat, live chat/ virtual assistants, multilingual IVR support, automated customer satisfaction surveys, etc. These are backed by Experience Level Agreements (instead of traditional SLAs). The Integrated Command Centre provides:
      • A new set of service delivery metrics
      • 65% First Call Resolution
      • Increase self-service effectiveness
      • Improve efficiencies for L1.5 team
    • Delivering value across SAP landscapes using RPA to enhance efficiencies and effectiveness, simplify business processes, and maintain our customer’s competitive edge. ITC Infotech has a 360-degree partnership with Automation Anywhere. We are the only global partner for providing product engineering services on Automation Anywhere IQBot. We have used RPA to deliver significant benefits to our customers by increasing operational efficiencies and creating bandwidth for employees to focus on transformational initiatives. The key functional areas where we have enabled automation include:
      • Supply Chain Management
      • Production Management
      • Finance Management
      • Human Resource Management
    • SAP Basis Services:
      Application Maintenance Services

      • SAP BASIS Managed Services
      • Dedicated & Shared Service delivery from Offshore (24 x7)
      • BASIS and Security Dual Shore (Onsite/ Offshore) Support Services (24 x7)
    • Monitoring
      • Automated Technical Monitoring
      • Business Process Monitoring
      • End to end proactive monitoring of SAP & Non- SAP Systems
      • Proactive Issue Detection & RCA
      • Fine Tuning of Monitoring alerts threshold values
    • SAP Security & GRC Support:
      Application Maintenance Services 

      • User Administration
      • Add / Change/ Remove User Accounts
      • Assign and remove roles for user
      • Role Administration
      • Create New Roles, Modify Existing Roles
      • Segregation of Duties
      • Develop Role Architecture or Security Re-design
      • Monitoring of SAP Security Access
      • Support for Authorization Issues
    • Monitoring and Audit Reporting
      • Analysis of User Activities
      • Segregation of Duties Reporting and Focused Remediation
      • Security Violations
      • Identification of Inactive Logons
      • Recording of System Usage Statistic
      • Role and Transaction Assignments
      • Periodic Role Validation
    • ABAP DevelopmentITC Infotech has adopted elements of the ABAP (Advanced Business Application Programming) factory model in ODCs. To deliver customer roadmaps we set up an accelerated offshore development factory with:
      • Common and repeatable processes to reduce delivery timelines
      • Best in class quality controls ensuring zero defects
      • Tools such as ABAP estimator and code creator for rapid delivery
      • Rapid resource deployment flexibility
      • Shared delivery pool of practitioners
      • Structured assignment of work to specialized groups
      • Optimized code for improvement in batch jobs runtime
    • IntegrationWe specialize in process integrations and orchestrations between SAP and non-SAP landscapes and Enterprise Application Integration (EAI) between cloud, on-premise and hybrid applications/ environments. We offer:
      • SAP Cloud Platform Integration services for SAP and non-SAP products on-premise and cloud
      • iPaaS (Integration Platform-as-a-Service) capability with SAP Cloud Platform integration
      • Upgrade capability from SAP PI/PO (dual/single stack)
  • SAP Analytics: Every organization wants to extract deeper insights from their analytics solutions. Our SAP Analytics practice delivers superior business intelligence using:
    • SAP HANA Modelling
    • SAP Business Warehouse
    • SAP BW/4HANA
    • SAP BO
    • SAP BODS
    • SAP Analytics Cloud
    • SAP Predictive Analytics
  • Our key enablers and differentiators include:
    • Ready to use analytics framework for Manufacturing and CPG
    • Rapid deployment, lower TCO and assured business value
    • LoB solutions across Procurement, Sales, Finance and HCM
  • SAP UI/UX and Mobility: ITC Infotech’s continuous innovation provides leading SAP Mobility service offerings focusing on areas like Mobile Services, Portal Services, UI/UX Services, Smart Business Service, IoT Services, Data and Storage Services, Integration Services, API Management and Security.
  • Our specializations include:
    • SAP UI5 & Fiori
    • SAP Cloud Platform


Our SAP certified “OPTICHEM” solution enables visibility and synchronization of real time manufacturing data to key stakeholders in the production and quality areas. This facilitates in-depth analysis and effective decision making to reduce costs, response time and improve quality assurance.
SAP SuccessFactors: ​We have a proven track record of delivering innovative solutions to global enterprises that modernize HR practices and processes by leveraging the SuccessFactors (SF) platform. Our knowledge base coupled with our certified and experienced SF consultants provide the perfect combination of tools to run an efficient and simplified state of HR systems. With Employee Central at the core, the service encompasses every pillar of talent management:

  • Payroll
  • Time and Attendance
  • Recruiting
  • On boarding
  • Performance and Goals
  • Learning
  • Succession and Development
  • Compensation Management

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