Gone is the era in which the role of IT services was limited to keeping enterprise businesses in run mode and ‘lights on’, and facilitating business as usual with no downtimes and disruptions. Today, the emphasis has shifted to business continuity and IT is no more in a reactive state. It is key to innovation, new technology adoption, and leads end-to-end ownership of strategic investments.
Automation as a service brings a holistic approach, governance, best practices, and standards to manage the different phases of an automation engagement – tool selection, process identification, proof of concept and technology development, deployment, support, value measurement, and benefit tracking are just some of them. This SaaS model champions faster and easier technology adoption through a flexible catalog and consumption-based model that rallies around scaling up automation adoption as well as a robust, 360-degree, ownership-based delivery model.
- Lack of an integrated IT strategy
- Overreliance on manual execution and governance
- Siloed business functions and disjointed data across the enterprise
- IT considered as a support function
Automation as a service delivers a comprehensive set of Automation capabilities, best practices, methodologies, and frameworks in a consumption-based or catalog-based or outcome-based subscription model. Automation as a service is designed to meet automation at an enterprise scale and it considers – automation candidates list, automation center of excellence, and automation governance model, which are the building blocks to sustain this model.
- Accelerated service delivery
- Centralized operating model
- Optimized IT spend Vs benefit realization
- Improved customer satisfaction
- Increased productivity and efficiency