Executive Summary
A leading insurance technology player, partnered with ITC Infotech to accelerate digital transformation through cloud-first solutions. ITC Infotech designed and deployed a data ocean framework on Snowflake & Databricks, automated claim processing, and built a custom call agent solution, while also managing end-to-end cloud estate and public cloud initiatives.
Business Challenge
- Need for a unified global sales view across lines of business
- Manual and time-consuming claims processing impacting efficiency
- Lack of scalable architecture to support growing business demands
- Requirement for modern customer interaction solutions such as call agent platforms
- Need for reliable public cloud support including DevOps automation and managed services
Business Challenge
- Need for a unified global sales view across lines of business
- Manual and time-consuming claims processing impacting efficiency
- Lack of scalable architecture to support growing business demands
- Requirement for modern customer interaction solutions such as call agent platforms
- Need for reliable public cloud support including DevOps automation and managed services
Our Solution
- Designed and implemented a Data Ocean framework on Snowflake and Databricks for integrated sales visibility
- Developed a Claim Processing and Automation solution to streamline and accelerate operations
- Built an end-to-end Call Agent solution by the ITC Infotech Cloud team to enhance customer experience
- Delivered services for key public cloud initiatives including DevOps automation
- Provided L2 & L3 cloud managed services support for public cloud components
- Engaged to manage the end-to-end infrastructure and cloud estate to ensure stability and modernization
Key Results and Benefits
- 50% better visualization of data across LOBs
- 30% improved scalability in the overall architecture
- 40% increased efficiency and reduced manual effort
- Stronger market positioning as a leader in insurance technology
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
