Re-building trust in the ‘new anxious guest’ is crucial for the survival of the Hospitality Industry


The tough times for the Hospitality Industry have just begun. COVID-19 has forever changed the experience of being a customer, employee, citizen and even human. The customer journeys predicated on data-driven customer insights no longer offer the same level of predictability. Businesses are going back to the drawing board to rethink their models, and the way they interact with customers. It is imperative for businesses to redefine those customer journeys and realign their digital transformation initiatives.

What is in it for you?

Know more about the mindset of the new anxious hospitality customer. Learn how the Hospitality Industry can re-design guest-centric services in the new normal. Read more to uncover crucial insights, new moments of truth and interventions required to re-build trust with the guest.


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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech's officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.
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