Enhancement of Existing Quality Reporting System Helped an IDN in the US Achieve Actionable Clinical Insights

Situation

The customer was facing challenges with clinical insight generation on its existing quality reporting solution. The existing system had a number of issues and defects such as complex calculations and sub optimal application design, which made maintenance difficult and expensive

Impact

The customer was incurring huge costs as well as employing a large support team to maintain its Clinical Quality Reporting system. Additionally, the complex calculations of clinical quality measurement hampered timely delivery of service, which in turn hindered the adoption of the system across the business

Resolution

ITC Infotech enhanced the usability of the reporting solution by reducing complexity. The solution provided actionable clinical insights, application and maintenance support while incorporating industry best practices. It led to implementation of many quality measures and programs. ITC Infotech ensured that the solution would address future business needs and solved challenges related to measurement insights

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