Automation: Opera PMS to Cloud Migration

Automation: Opera PMS to Cloud Migration case study


The client is a French multinational hospitality which owns, manages, and franchises hotels, resorts, and vacation properties spread across 100+ countries.

Business Challenge:

  • Migrations to the Cloud would mean downtime for each hotel
  • Staff can spend anywhere between 2 weeks to a month to get the master data ready
  • On the date of go-live, property staff must still spend additional time on Future reservations that get pushed down from the CRS to
    ―Fix all of the Rate Codes manually
    ―Adding in the Enhanced Data for the bookings

Benefits Achieved:  

ITC Infotech was selected by the client for its strong understanding of the Hospitality domain and in-depth expertise in the Property Management System (PMS) as well as the deep understanding of the client context.

  • End-users spend less than 3 hours for the entire period of migration on Data
  • End-users spend quality time on their Guests and Operational activities without worrying about Data Preparation and updates
  • Clear insights to the client on the readiness of each product to go-to-market


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