Executive Summary
A self-built, cloud-native digital platform to modernize and scale its claims operations.
Business Challenge
- Legacy and semi‑manual claims processes impacting turnaround time and customer experience
- Inability to scale claims processing consistently across regions and partners
- High dependency on manual reviews leading to operational inefficiencies and cost leakages
- Need for strong data privacy, governance, and compliance across global operations
Business Challenge
- Legacy and semi‑manual claims processes impacting turnaround time and customer experience
- Inability to scale claims processing consistently across regions and partners
- High dependency on manual reviews leading to operational inefficiencies and cost leakages
- Need for strong data privacy, governance, and compliance across global operations
Our Solution
- Built a bespoke, cloud-native claims automation platform aligned to clients’s global operating model
- Embedded AI-enabled claims decisioning with human-in-the-loop for exceptions
- Designed for multi-region scalability, security, and regulatory compliance
- Implemented automated data privacy controls and continuous model monitoring
Key Results and Benefits
- Faster and more consistent claims processing across regions
- Significant reduction in manual intervention and operational effort
- Scalable platform supporting rapid business growth
- Improved compliance, accuracy, and operational efficiency
Impact Metrics
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Learn More from Our Whitepaper
AI Accelerators Enable ROI-focused Cloud Modernization with Lower CAPEX
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.




