Transforming Global Claims Operations with a Cloud-Native, AI-Enabled Claims Platform

Executive Summary

A self-built, cloud-native digital platform to modernize and scale its claims operations.

Business Challenge

  • Legacy and semi‑manual claims processes impacting turnaround time and customer experience
  • Inability to scale claims processing consistently across regions and partners
  • High dependency on manual reviews leading to operational inefficiencies and cost leakages
  • Need for strong data privacy, governance, and compliance across global operations

Business Challenge

  • Legacy and semi‑manual claims processes impacting turnaround time and customer experience
  • Inability to scale claims processing consistently across regions and partners
  • High dependency on manual reviews leading to operational inefficiencies and cost leakages
  • Need for strong data privacy, governance, and compliance across global operations

Our Solution

  • Built a bespoke, cloud-native claims automation platform aligned to clients’s global operating model
  • Embedded AI-enabled claims decisioning with human-in-the-loop for exceptions
  • Designed for multi-region scalability, security, and regulatory compliance
  • Implemented automated data privacy controls and continuous model monitoring

Key Results and Benefits

  • Faster and more consistent claims processing across regions
  • Significant reduction in manual intervention and operational effort
  • Scalable platform supporting rapid business growth
  • Improved compliance, accuracy, and operational efficiency

Impact Metrics

0 %

Reduction in manual processing efforts

0 %

AI model accuracy in claims decisioning

Learn More from Our Whitepaper

AI Accelerators Enable ROI-focused Cloud Modernization with Lower CAPEX

About ITC Infotech

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About ITC Infotech

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