Executive Summary
Innovation‑led adoption of AIOps, GenAI, and AI‑driven FinOps to experiment, validate, and scale intelligent cloud operations for a leading asset management organization.
Business Challenge
- Heavy reliance on manual incident triage and repetitive L2/L3 activities
- Limited predictive insights leading to reactive operations
- Rising cloud costs without real‑time anomaly detection or optimization
- Knowledge scattered across teams, impacting resolution speed and consistency
Business Challenge
- Heavy reliance on manual incident triage and repetitive L2/L3 activities
- Limited predictive insights leading to reactive operations
- Rising cloud costs without real‑time anomaly detection or optimization
- Knowledge scattered across teams, impacting resolution speed and consistency
Our Solution
- Introduced AI‑driven experimentation using AIOps and GenAI capabilities
- Implemented auto‑triage, self‑healing, and predictive analytics to reduce manual intervention
- Enabled AI‑assisted knowledge automation for faster issue resolution
- Piloted AI‑led FinOps for real‑time cost insights and anomaly detection
Key Results and Benefits
- Proven reduction in manual effort through AI‑based automation
- Faster and more consistent incident resolution
- Improved visibility and control over cloud costs
- Validated AI use cases ready for enterprise‑scale adoption
Impact Metrics
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About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.




