Executive Summary
Client is a Global packaging manufacturer operating multiple engineering‑intensive plants across Europe, with large volumes of unstructured documentation and plant‑level operational knowledge spread across systems.
Business Challenge
- Engineering and operations teams relied heavily on manual document searches across SharePoint repositories and production systems
- Critical operational knowledge was distributed across 200+ GB of unstructured documents, resulting in:
- Slower root‑cause analysis
- Increased machine downtime
- Dependency on SMEs for routine queries
- Need for secure, multilingual, role‑based access to knowledge across plants and divisions
Business Challenge
- Engineering and operations teams relied heavily on manual document searches across SharePoint repositories and production systems
- Critical operational knowledge was distributed across 200+ GB of unstructured documents, resulting in:
- Slower root‑cause analysis
- Increased machine downtime
- Dependency on SMEs for routine queries
- Need for secure, multilingual, role‑based access to knowledge across plants and divisions
Our Solution
- Implemented AskHaris, a GenAI‑powered, agentic RAG chatbot, designed for engineering and shop‑floor users
- Ingested and indexed 200+ GB of SharePoint and enterprise documents
- Multilingual Support for distributed engineering teams across EU plants
- Usage Analytics & Feedback‑driven response improvement
- Scalable Architecture aligned to multi‑plant rollout strategy
Key Results and Benefits
- 80% faster query resolution help reduce machine downtimes
- Enable user feedback to a response
- Usage statistics per employee for customization
- Security controlled access with Multi-lingual support
- Next steps: Expand to transactional data
Impact Metrics
0 %
Reduced Aluminum spoilage loss- $12Mn Annualized Savings
0 %
Increase in shop-floor productivity ($3M cost savings)
0 %
Faster query resolution help reduce machine downtimes with AskHaris
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
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