A leading American hospitality chain with more than 8000 properties spanning 139 countries and territories.
The customer was looking for Opera PMS upgrade services from v5.04.x to V5.6.x for 1300+ global properties. The version upgrade was needed as the older version had several issues and missing features, which were covered as part of 5.6 Opera.
ITC Infotech performed upgrade activities across the globe in Coordination with Corporate IT, Continent IT, and Property IT stakeholders:
- 1060 out of 1300+ properties upgraded to Oracle Opera PMS version 5.6 and ongoing
- 15% reduction in property downtime hours
- Better Customer Experience
- Improved Employee Productivity of the International Hotels & Resorts Brand
- Ticket per property reduced from 12 to 5+(currently)
- 100% of tickets resolved within SLA