Opera PMS Upgrade Services

Opera PMS Upgrade Services case study


A leading American hospitality chain with more than 8000 properties spanning 139 countries and territories.

Business Challenge:

The customer was looking for Opera PMS upgrade services from v5.04.x to V5.6.x for 1300+ global properties. The version upgrade was needed as the older version had several issues and missing features, which were covered as part of 5.6 Opera.

Benefits Achieved:

ITC Infotech performed upgrade activities across the globe in Coordination with Corporate IT, Continent IT, and Property IT stakeholders:

  • 1060 out of 1300+ properties upgraded to Oracle Opera PMS version 5.6 and ongoing
  • 15% reduction in property downtime hours
  • Better Customer Experience
  • Improved Employee Productivity of the International Hotels & Resorts Brand
  • Ticket per property reduced from 12 to 5+(currently)
  • 100% of tickets resolved within SLA


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