Managed Service for Infrastructure, Application Support and Security Services

Managed Service Provider for Infrastructure and application support

Client:

The client is an America-based leading global energy commodity trading and infrastructure asset investing company. ITC Infotech has been an end-to-end IT infrastructure Service Provider for a decade for the client.

Business Challenge:

The client had a heterogenous infrastructural landscape and inconsistent business & IT operations processes due to multiple acquisitions. They wanted to unlock value in energy markets significantly and swiftly by increasing the traders (end-users) experience. Domain-specific documentation and knowledge transfer were not streamlined and the accumulation of technology debt because of legacy systems. Higher latency, routing & interconnectivity issues, non-standard configuration, and maintenance overheads of the network devices.

Benefits Achieved:  

Innovation and staying ahead of the curve have always been an inherent part of ITC Infotech’s DNA.

  • Improved customer experience concerning helpdesk and telephony solutions
  • Integrated reporting across eXLA, SLAs, and KPIs
  • Enhanced visibility with real-time analytics
  • Reduced downtime by automating instance recovery
  • Saved a lump-sum operationally
  • Released storage space, thus saving cost
  • Decreased the legacy footprint on the exchange environment & increased stability/availability

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