Executive Summary
Quality checks across manufacturing sites were manual, paper-based, and fragmented, causing errors, delays, limited visibility, and time-consuming audits. To address this, the Apriso MES platform was implemented as a unified Quality Management System (QMS) with Electronic Quality Records (EQRs) for real-time data capture, dynamic quality plans, and a multi-site deployment template to standardize processes, enable centralized visibility, improve compliance, and accelerate rollout.
Business Challenge
- Quality checks across production lines were manually recorded on paper, leading to errors, delays, and missing records during audits
- Plant quality teams had limited visibility into live production quality status, causing delays in identifying and addressing non-conformances
- Incoming material inspection, in-process quality checks, and finished goods testing operated on separate systems or Excel sheets, making data consolidation difficult
- During internal and external audits, retrieving historical quality records and test reports consumed significant time due to manual archiving
Business Challenge
- Quality checks across production lines were manually recorded on paper, leading to errors, delays, and missing records during audits
- Plant quality teams had limited visibility into live production quality status, causing delays in identifying and addressing non-conformances
- Incoming material inspection, in-process quality checks, and finished goods testing operated on separate systems or Excel sheets, making data consolidation difficult
- During internal and external audits, retrieving historical quality records and test reports consumed significant time due to manual archiving
Our Solution
- Apriso MES platform was implemented as a unified Quality Management System (QMS) across manufacturing sites to digitize and standardize quality processes
- Electronic Quality Records (EQRs) were introduced within Apriso to replace paper-based inspection sheets, enabling real-time data capture directly from the shop floor
- Dynamic quality plans were configured based on product, process, and material type, ensuring automatic selection of test parameters and sampling plans
- A multi-site deployment template was developed for faster rollout across manufacturing units, ensuring process standardization and reusability
Key Results and Benefits
- Achieved a paperless quality management system through complete digitalization in Apriso
- Enabled real-time visibility and centralized quality data for faster decision-making
- Improved compliance and audit readiness with automated workflows and full traceability
- Standardized quality processes across all manufacturing sites
- Reduced turnaround time for approvals, deviations, and quality reporting
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
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