Executive Summary
AI‑driven insurance innovation delivered through targeted POCs to validate emerging capabilities before scale adoption.
Business Challenge
- Manual and time‑intensive processes across onboarding and underwriting journeys
- Long ramp‑up time for new agents impacting sales productivity
- Need to explore AI‑driven innovation without disrupting core insurance systems
- Limited ability to rapidly test and validate emerging AI use cases
Business Challenge
- Manual and time‑intensive processes across onboarding and underwriting journeys
- Long ramp‑up time for new agents impacting sales productivity
- Need to explore AI‑driven innovation without disrupting core insurance systems
- Limited ability to rapidly test and validate emerging AI use cases
Our Solution
- Executed AI‑led Proof‑of‑Concepts across key insurance journeys
- Built an AI/LLM‑powered Virtual Training Assistant (PoC) for agent enablement
- Delivered a Non‑Invasive Medical Underwriting PoC for faster health assessments
- Enabled digital health ID (ABHA) integration to streamline onboarding
Key Results and Benefits
- Accelerated validation of AI use cases before enterprise rollout
- Improved sales readiness through AI‑based training experimentation
- Faster underwriting decisions via non‑traditional, AI‑assisted approaches
- Established a scalable innovation foundation for future digital insurance initiatives
Impact Metrics
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About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.




