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Super-luxury Hotel Chain – PMS/CRS Strategy & Cloud Readiness Assessment

October 10, 2025
Cloud Readiness Assessment for a Global Ultra-Luxury Hotel Group

Executive Summary

A global ultra-luxury hotel group operating on legacy, on-premises PMS and CRS sought clarity on whether to remain on current platforms or pivot to cloud.

Business Challenge

Determine the viability and risk of staying on existing on-prem PMS/CRS versus preparing for cloud migration—balancing guest experience, brand standards, cost, and operational resilience.

Business Challenge

Determine the viability and risk of staying on existing on-prem PMS/CRS versus preparing for cloud migration—balancing guest experience, brand standards, cost, and operational resilience.

Our Solution

  • Clear view of incumbent product roadmaps and support trajectories
  • Risk register with heatmap and mitigation actions across the three risk buckets
  • EoL impact matrix linking components to brand, property, and integration risks
  • Decision brief for the Executive Committee with scenario trade-offs and recommendations
  • Cloud migration readiness playbook (people, process, technology, and data)

Key Results and Benefits

  • Executive leadership decision clarity on risk exposure and innovation constraints of staying on-prem
  • Initiation of a competitive RFP for next-gen PMS and CRS vendors, anchored in the readiness roadmap and target architecture
  • De-risked migration path with defined prerequisites, governance, and success measures

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About ITC Infotech

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech’s officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.

View Current Openings

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