Executive Summary
A leading UK hotel brand partnered with ITC Infotech to digitize guest registration, reducing front desk workload, ensuring compliance with German regulations, and enhancing the arrival experience. The mobile-first solution enabled secure pre-check-in, digital signatures, Opera PMS integration, real-time staff alerts, and Strong Customer Authentication (SCA). This transformation streamlined operations and reduced queues.
Business Challenge
- Manual ID checks and paper-based registration created an administrative burden
- Long queues at front desks impacted guest experience
- Compliance with German legal requirements for guest data storage was complex
- Lack of real-time visibility into guest registration status for hotel staff
Business Challenge
- Manual ID checks and paper-based registration created an administrative burden
- Long queues at front desks impacted guest experience
- Compliance with German legal requirements for guest data storage was complex
- Lack of real-time visibility into guest registration status for hotel staff
Our Solution
- Introduced a Pre-Check-In feature for digital guest authentication
- Integrated Planet Payment Gateway for Strong Customer Authentication (SCA)
- Enabled Digital Signature for electronic registration card completion
- Stored completed Reg Cards securely as PDFs in Opera PMS
- Added Real-Time Pop-Up Alerts in Opera to notify staff of completed registrations
Key Results and Benefits
- Reduced front desk congestion and guest wait times
- Improved compliance with secure 365-days data retention
- Enhanced staff productivity and guest satisfaction
- Enabled seamless mobile check-in from anywhere
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
