Offshoring of PMS Deployment Services Enabled 40% Reduction in Operational Cost

24/7 offshore dedicated center helped reduce implementation support costs

Situation

The client wanted to focus on their core competency of PMS product innovation and development roadmap. They encountered challenges with escalating costs for maintaining a multi-location pool of domain practitionersandPMSdeployment workforce beyond core product team

Impact

The client’s Global Technical Application Support Center was entrusted with 24/7 multi-time zone installation support, testing and migration for PMS upgrade besides maintaining an on-demand flexible cross-skilled resource pool. This created a huge implementation cost for the client.

Resolution

ITC Infotech established a dedicated ODC for all PMS upgrade, support, testing and migration activities, working in coordination with the client’s TASC team. This 24/7 offshore dedicated center helped reduce implementation support costs, and the flexible shared model supported business needs in various shifts and provided easy access to a flexible resource pool

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