BI Modernization Enabled a Leading Healthcare Delivery Network

Situation

The customer had made significant investments in multiple Business Intelligence (BI) technologies such as MicroStrategy, Cognos, and Crystal reports. The inefficient technical and visualization architectures led to challenges in performance, data accuracy, and overall access to data owing to a complicated user interface and also resulted in low adoption rates

Impact

In addition to incurring costs associated with maintaining multiple BI technologies, duplicate reports generated had a direct impact on operational performance. The business had little confidence in the data being reported as well as the ability of the existing BI infrastructure to support decision making

Resolution

The customer decided to adopt Tableau as their primary BI reporting technology across the enterprise. A conversion strategy encompassing architecture, tool capabilities, IT processes, and change management was defined and executed. Information and reporting assets developed in other legacy technologies were migrated to Tableau. The superior capabilities of Tableau were leveraged for modernizing the data delivery and decision-making infrastructure

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