A leading US-based global insurance services firm providing a broad range of risk, retirement, and health solutions with over 70,000 employees in 120 locations.
Since the firm selected ServiceNow as a tool of choice, it needed a reliable and experienced partner with the deep domain expertise to operate the device. Moreover, expert assistance required to be improved to address ServiceNow’s development and support requirements and help perform Instance standardization online with the best practices.
After joining hands with ITC Infotech, about 150 stories are integrated monthly. Our Phased-implementation approach minimized risk, provided efficiency and robustness in governance, and leveraged offshore Centre of Excellence teams to improve and enhance service.