End to End Infrastructure Management

Client:

Largest roofing and waterproofing company in Europe, with a significant presence in Asia and Africa. They bring together some of the biggest and most trusted names in the industry.

Problem Statement:

Simplification of client’s IT landscape with end-to-end Infrastructure support and strengthen the core by eliminating multi-platform / tool ecosystem and new age multi-channel engagement options to the end users

Benefits Achieved:

  • Improved CSAT’s  – Above 70% score on all parameters
  • Reduction in manpower costs and improved efficiency per person deployed
  • Experience Level-based (eXLA) services that are driving enhanced experience and customer satisfaction

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