Executive Summary
The client was looking for a partner for providing production support for their IAM solution. Partnering with ITC Infotech ensured seamless operations and production support for their Identity and Access Management (IAM) platform. ITC Infotech delivered end-to-end support ensuring strong authentication, compliance, and uninterrupted IAM services.
Business Challenge
- Certifications and Entitlement
- Access request management
- IAM solution operation and support
Business Challenge
- Certifications and Entitlement
- Access request management
- IAM solution operation and support
Our Solution
- 24X7 Operations and support of IAM platform including:
• SailPoint
• Azure AD
• AD
• Exchange
• DUO MFA - AD Group management
- Level 1, Level 2, and Level 3 support of IAM platform
Key Results and Benefits
- Continuous monitoring and support of IAM platform with 24X7 coverage
- Strong authentication for secure access
- Enhanced auditing and accounting capabilities
- Efficient resolution of access and identity life cycle
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
