The Next Frontier of Efficiency

Published By: CXOToday  |  Published On: September 3, 2025

In this feature for CXOToday, Vimal Nair, Vice President & Global Head for Automation & Testing Services, ITC Infotech, and Divya Darshan Jannu, Intelligent Automation Practice Lead, ITC Infotech-delve into the transformative paradigm of Agentic Automation.

They examine how self-directed AI agents are reshaping automation by moving beyond scripted tasks to reasoning, planning, and executing complex, multi-step objectives autonomously. Backed by practical perspectives, the article outlines the benefits of hyper-personalization, dynamic problem-solving, and 24/7 autonomous operations, while addressing governance, security, and ethical considerations.

The piece underscores why organizations must start their Agentic Automation journey now- building strong data foundations, API strategies, and AI Centers of Excellence to unlock efficiency, resilience, and long-term competitive advantage.

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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech's officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

ITC Infotech follows a strict hiring process, and all official communication is conducted exclusively through our corporate email domain ONLY (@itcinfotech.com). We do not request any form of payment as part of our recruitment process.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.
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