Published By: Retail Banker International | Published On: February 14, 2025
In their latest article for Retail Banker International, Ashish Agarwal, Vice President at ITC Infotech, and Sachin Kumar, Vice President – BFSI Consulting at ITC Infotech, explore how the rise of Agentic AI and Generative AI (GenAI) is significantly transforming IT systems integration within the financial services industry. They discuss how Agentic AI is driving personalized customer interactions and optimizing compliance, while GenAI is accelerating the integration process, enhancing customization, and driving cost optimization across the sector.
The article also highlights how these technologies are accelerating project delivery and enhancing customization, ultimately reshaping competitive dynamics in the industry.
Read complete article here: https://retail-banker.nridigital.com/retail_banker_international_feb25/itc_infotech_thought_leadership