Executive Summary
The client is a multinational technology corporation. Hotels across the globe, from the smallest independent players to the largest hospitality chains, use the client’s Hospitality Products and Solutions to manage their operations.
Business Challenge
The client wanted to focus on its core competency of Property Management System (PMS) product innovation and development roadmap. The escalating maintenance cost of the global pool of domain practitioners and skilled PMS deployment workforce warranted the client to improve the PMS deployment scalability and reduce cost for its hospitality customers. The client wanted a partner who not only understood the technology landscape but also had an in-depth understanding of the hospitality industry.
Business Challenge
The client wanted to focus on its core competency of Property Management System (PMS) product innovation and development roadmap. The escalating maintenance cost of the global pool of domain practitioners and skilled PMS deployment workforce warranted the client to improve the PMS deployment scalability and reduce cost for its hospitality customers. The client wanted a partner who not only understood the technology landscape but also had an in-depth understanding of the hospitality industry.
Our Solution
Leveraging its two decades of deep domain experience in the hospitality, ITC Infotech established a dedicated 24/7 SLA-driven Offshore Development Center (ODC) to provide the client with worldwide PMS upgrade, support, testing, and migration services.
- The ODC workforce comprised Hospitality Domain Practitioners and technically seasoned professionals on the PMS product
- The deployment service model helped establish a highly flexible and reliable service delivery at a competitive cost
- ITC Infotech subsequently invested in the conceptualization and deployment of a project management automation tool (Elit) to provide the client’s stakeholders with a live feed on-site deployment status and to improve operational efficiencies
Business Benefits
40,000+
On-premises and hosted PMS/POS deployments
40%
Operational cost
reduction
24/7
Deployment support
services
Easier group booking process with milestone-based tracking
About ITC Infotech’s Hospitality Practice
ITC Infotech is a wholly owned subsidiary of ITC Ltd. ITC ltd is a 100-plus-year-old Indian leading private sector company and a diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for our hospitality customers.
