Executive Summary
A Europe-based roofing manufacturing company ensured a seamless transition and service delivery for enterprise applications. The initiative streamlined core business processes, accelerated digital transformation, and enhanced the end-user experience.
Business Challenge
- Streamline core business processes
- Accelerate digital transformation
- Enhanced end-user experience
Business Challenge
- Streamline core business processes
- Accelerate digital transformation
- Enhanced end-user experience
Our Solution
- Transitioned support services for 300+ SAP and non-SAP applications
- Support in Global template design, remediation, RISE migration testing and rollout on S/4HANA
- End-to-end integrated solution and service delivery ownership
- Prescriptive and predictive analytics on SAP SAC, BW/4HANA
- Financial and Integrated Business Planning on Anaplan and SAP IBP
- Process automation through RPA and Python scripting
Key Results and Benefits
- ~20% Cost savings achieved
- 98% SLA Adherence
- 75+ SOPs & Runbooks created
- 300+ Critical apps supported
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
