ITC Infotech > Resources > Case Studies > Opera Cloud Value Realization — Optimization Assessment & Roadmap

Opera Cloud Value Realization — Optimization Assessment & Roadmap

October 14, 2025
Opera Cloud Value Realization — Optimization Assessment & Roadmap

Executive Summary

Following a successful migration from a legacy PMS to Opera Cloud PMS, the client sought to realize deeper operational and commercial benefits from the new platform.

Business Challenge

Post-modernization, leadership wanted a clear view of optimization potential across three priority areas:

  1. Availability–Rates–Inventory (ARI) Synchronization: Remove inefficiencies in price/availability updates across channels and move toward real-time
  2. Booking Process: Simplify end-to-end booking to reduce friction and error
  3. Pre-Arrival → Checkout: Identify opportunities to reduce front-desk labor and manual work

Business Challenge

Post-modernization, leadership wanted a clear view of optimization potential across three priority areas:

  1. Availability–Rates–Inventory (ARI) Synchronization: Remove inefficiencies in price/availability updates across channels and move toward real-time
  2. Booking Process: Simplify end-to-end booking to reduce friction and error
  3. Pre-Arrival → Checkout: Identify opportunities to reduce front-desk labor and manual work

Our Solution

  • Detailed Assessment Report: Observations, hypothesis tests, maturity scoring, and recommendations.
  • Executive Summary: Key findings, prioritized initiatives, and a sequenced Optimization Roadmap (short/mid/long term).

Key Results and Benefits

  • Provided an evidence-based optimization blueprint that fed into annual business planning
  • Enabled initiation of projects targeting guest experience uplift, associate productivity, revenue protection/uplift, and lower cost-to-serve—including actions to plug revenue leakage and reduce manual touches.

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About ITC Infotech

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

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Beware of fraudulent and fake job offers

It has come to our attention that certain employment agencies and individuals are asking people for money in exchange for a job at ITC Infotech.

Such Agencies/individuals could impersonate ITC Infotech’s officers, use the company name/logo, brand names and images illegally, without authorization, and/or try to extract money towards security deposit, documentation processing fees, training fees, and so on.

Please note that ITC Infotech never asks job applicants or members of the public to pay money in any form while recruiting.

Feel free to reach out to us at contact.us@itcinfotech.com to report any such incidents that you may have experienced, please use the subject line “Recruitment Fraud Alert” in your message.

Always exercise caution and stay protected against fraud:

  • Do not pay money or transfer funds to anyone toward securing an ITC Infotech job. ITC Infotech will not accept liability for any losses that may have been suffered by the victims of such fraudulent activities.
  • Be careful when sharing your personal information and protect yourself from potential damage. Do not engage with people who fraudulently misrepresent ITC Infotech or its employees/officers and try to solicit payments under the pretext of offering jobs.

View Current Openings

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