Executive Summary
A global hotel company with 7,000+ properties is executing a cloud transformation and pursuing a multi-PMS strategy. The goal: provide hubs/brands/properties with a qualified set of Cloud PMS options to choose from, while ensuring readiness for rapid deployment at scale.
Business Challenge
To operationalize the multi-PMS approach, the client required a repeatable evaluation process with selected vendors that would ensure each solution was “client-ready” across features, integrations, and deployment foundations.
Business Challenge
To operationalize the multi-PMS approach, the client required a repeatable evaluation process with selected vendors that would ensure each solution was “client-ready” across features, integrations, and deployment foundations.
Our Solution
- Fit-Gap Reports for each of the nine Cloud PMS products (features and connectivity).
- Gap Analysis Dossierfor vendor roadmap discussions (prioritized gaps, target dates, client asks).
- Product Capability Assessmentswith hub/brand fit recommendations and owner-facing selection guidance.
- Global Shell Blueprint (configuration packs, data templates, reference integrations).
- Demo Scenario Packs and comparative scorecards(interim + final).
Key Results and Benefits
- Roadmap clarity and leverage: The client can now engage vendors with a specific, evidence based gap list and commitment timelines.
- Repeatable selection process: A ready-to-use feature/connectivity template enables hubs and owners to select the right PMS by geography/brand and deployment constraints
- Deployment readiness: Global shell patterns and connectivity standards shorten time-to first-property and reduce integration risk.
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
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