Executive Summary
A self-built, cloud-native SaaS platform to modernize its legacy desktop-based solution and support rapid growth across geographies.
Business Challenge
- Monolithic, legacy desktop application limiting scalability and innovation
- High operational and infrastructure costs due to on‑premise setup
- Difficulty supporting global users with consistent performance and availability
- Need to modernize architecture without disrupting business continuity
Business Challenge
- Monolithic, legacy desktop application limiting scalability and innovation
- High operational and infrastructure costs due to on‑premise setup
- Difficulty supporting global users with consistent performance and availability
- Need to modernize architecture without disrupting business continuity
Our Solution
- Designed and built a cloud-native, multi-tenant SaaS platform using micro-services architecture
- Modernized the legacy application into an API-driven, containerized solution
- Implemented CI/CD pipelines and agile delivery for continuous enhancements
- Enabled high availability, performance, and global scalability on cloud
Key Results and Benefits
- Improved platform scalability and system resilience
Reduced operational and infrastructure costs
Faster feature delivery through agile cloud-native engineering
- Enhanced user experience across regions
Impact Metrics
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About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.




